At Creative Chixology,LLC many of our products are handmade, made-to-order, and/or personalized specifically for you. Because of the time, materials, and customization involved, we have specific guidelines for returns, refunds, cancellations, and exchanges.

We want you to love your order, and we will always do our best to make things right when an issue is caused by us.

Personalized & Custom Orders

Because personalized and custom products are created specifically for each customer, all personalized and custom orders are final sale and cannot be returned, exchanged, or refunded simply because the customer changes their mind, no longer wants the item, or ordered the wrong product, size, color, or style.

This includes, but is not limited to:

• Names, dates, initials, or other personalization
• Custom designs or artwork
• Customer-requested colors, sizes, materials, or styles
• Items created using customer-provided photographs, information, or artwork
• Products made or altered specifically according to a customer's request

Please carefully review all personalization, spelling, dates, colors, sizes, and other order details before submitting your order.

Creative Chixology,LLC is not responsible for errors in personalization or other custom details that were provided incorrectly by the customer.

This policy does not apply when an item is defective, damaged during shipping, or incorrectly made or fulfilled by Creative Chixology,LLC. In those situations, please contact us so we can work with you to determine the appropriate resolution.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an item that is different from what you ordered, please contact us as soon as possible.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging
• Any other information we may need to evaluate the situation

If the issue was caused by an error on our part, we will work with you to determine the appropriate resolution, which may include a replacement, repair, or refund.

Damage During Shipping

We carefully package our products before shipment. However, occasionally packages may be damaged during transit.

If your package arrives visibly damaged, please take photographs of the package before opening it, if possible. Once opened, photograph the item and any damage to the packaging and product.

Contact us promptly so we can determine the best way to assist you.

Returns

If an item is eligible for a return, you must contact us before sending the item back. Unauthorized returns may not be accepted.

Returned items must be in their original condition and packaging unless the item is being returned because it arrived damaged, defective, or incorrect.

Customers are responsible for return shipping costs when a return is approved due to a customer preference or change of mind.

Original shipping charges are generally non-refundable.

Exchanges

Because many of our products are made-to-order or personalized, exchanges are generally not available for personalized or custom products.

If you receive an incorrect, defective, or damaged item, please contact us so we can determine the appropriate resolution.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible.

Because many of our products are made specifically for each customer, orders may not be canceled once production has begun.

If your order has not yet entered production, we will make reasonable efforts to accommodate a cancellation or change request.

Refunds

If a refund is approved, the refund will be issued to the original payment method.

Please allow your payment provider or financial institution additional time to process the refund after it has been issued.

Final Sale Items

Items specifically identified as Final Sale are not eligible for returns, refunds, or exchanges except where required by applicable law.

Contact Us

If you have a question or concern about your order, please contact Creative Chixology,LLC before sending an item back or making a chargeback request. We would much rather have the opportunity to work with you directly to resolve the issue.

We appreciate your support of our small business and the time and care that goes into every order.